Desktop Support Engineer

JobTitle:SeniorDesktopSupportEngineer Location:Paris,France Experience:8–10Years EmploymentType:Contract WorkModel:100%Onsite(WFO) Nationality Requirement: French citizens or EU citizens only Job Summary We are looking for an experienced Senior Desktop Support Engineer to provide end-user IT support, troubleshoot hardware and software issues, and maintain desktop, laptop, and meeting room environments. The ideal candidate should have strong expertise in Windows 11, Microsoft 365, endpoint administration, and hardware break-fix support, along with excellent communication and customer service skills. Key Responsibilities Provide Level 2/3 desktop and end-user IT support. Troubleshoot and repair desktop and laptop hardware issues. Install, configure, deploy, and maintain Windows 11 operating systems and standard software. Support Microsoft 365 applications and resolve software-related issues. Provide audio/video conferencing and meeting room support, including Microsoft Teams Rooms, Crestron, and Polycom. Support Mobile Device Management (MDM) and endpoint administration. Provide IT support to VIPs and senior executives. Troubleshoot VPN connectivity, office network, printers, and copiers. Maintain high standards of customer service, documentation, and email etiquette. Support business-critical IT operations across Paris and Brussels offices. Mandatory Skills 8–10 years of experience in desktop support or end-user computing. Strong expertise in computer hardware break-fix and troubleshooting. Hands-on experience with Windows 11 and Microsoft 365. Experience installing, configuring, and deploying operating systems and standard applications. Audio/video conferencing and meeting room support experience. Exposure to Mobile Device Management (MDM). Experience supporting VIP users, VPN, printers, and copiers. Excellent communication skills and professional email etiquette. Desired Skills Basic office network troubleshooting. Experience in banking, investment management, or financial services. Strong customer service and incident management skills.
Source : Collective.
Porteur du besoin : Ampstek.
Client final : non communiqué dans l’offre.