IT Infra Support Engineer

Handling of a wide variety of technical support tasks, including workstation and laptop deployment, configuration, software installation, troubleshooting and hardware diagnosis, repair and maintenance. Excellent understanding of Windows and Linux operating systems, with higher emphasis towards Linux OS. Knowledge of Redhat/Centos/Ubuntu Linux patching and administration essential. Knowledge of the following systems preferrable but not critical: NetApp (Storage), Veeam (Backup), Iventoy (Image deployment), ESX VMware & Proxmox (virtualization), Zabbix/Grafna (host monitoring), NiceDCV (remote display), FlexLM (licensing), Ansible (linux script automation) Excellent understanding of networking and file sharing protocols to be able to debug issues between client and server machines. NFS, SMB, samba etc. Excellent understanding of Windows AD structure and administration within corporate OU segregated domains Good understanding of cyber security procedures and ability to follow corporate security guidelines at all times Customer-focused approach, providing a customer care philosophy that emphasizes customer satisfaction. Research and resolution of desktop support issues. Tracking, monitoring and documentation of issues to ensure timely resolution, reporting and history keeping using corporate ServiceNow system. Effective communication with other support team members and R&D staff with the ability to express ideas effectively in order to make informed decisions. Documentation for support methods. Administration and maintenance of hardware and software inventory database. Administration of incident queue to include ticket assignment and escalation.
Source : Collective.
Porteur du besoin : N Consulting Global.
Client final : non communiqué dans l’offre.